Enrollee Satisfaction Survey
Phone calls to CBHA were answered promptly and directed appropriately.

 
CBHA staff returned calls to you as promised.

 
CBHA staff answered all of your benefit questions.

 
You received your authorization letter in a timely manner.

 
The Claims Department staff helped you resolve any billing issues.

 
The CBHA website was helpful and easy to use.

 
You are able to get appointments with your provider within a reasonable time frame.

 
Your provider's office is conveniently located, has adequate parking or is near public transportation, etc.

 
The time you wait in your provider's waiting room is generally reasonable.

 
Your provider shows understanding and concern for you.

 
You have confidence in your provider's ability.

 
Your treating physician explained your medication, why you need to take it and any side effects.

 
You have noted improvement as a result of the treatment you are receiving.

 
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