For pre certification, eligibility or benefit information phone: 1-800-475-7900
For outpatient treatment plans fax: 1-888-908-7140
For professional relations, claims questions and filing information
complaints, grievances and appeals phone: 1-800-475-7900
The toll free line is answered by a person and is staffed after hours for emergencies. Routine authorizations and questions are addressed during normal business hours.
All claims and correspondence should be mailed to:
PO Box 571137
Winston Salem, NC 27157-1137